I was doing some research for a client of Project Walk that had a bad experience with an airline employee. Through my research, I found the Air Carrier Access Act that is a Civil Rights Act through the Department of Transportation that was signed into law in 1986 with many previsions made since then. If you know of someone with a disability and if they ever travel by air, this is important for them to know about. Through my reading, I have learned that sadly, many airline employees are not trained on what the ACAA is, which is really disheartening.
Knowledge is power!